Refund policy

Eligibility Window
Return or exchange requests must be submitted within 14 calendar days from the date you receive your package. Requests submitted after this window will not be accepted.
Qualified Return Scenarios
Items received damaged, defective
Wrong item shipped
Missing items from your order All returns or exchanges require prior approval from our support team. Unauthorized returns will be rejected.
How to Submit a Request
Email service@keyiju.com with your order number, clear photos of the product, package label and defect proof. Our team will review and reply within our business hours. If we confirm our error (wrong/damaged/defective item), we will reship the correct item at no extra cost, or issue a refund per your preference.
Non-Returnable Items
Clearance goods, personalized custom products, disposable hygiene items are non-returnable unless they arrive defective.
Return Shipping Cost
If the return is caused by our error (defect, wrong item, missing goods), we cover the reshipment cost. If you return items due to personal preference, you are responsible for return shipping fees. Original shipping fees are non-refundable.
Refund Timeline
Once we receive and inspect your returned item, refunds will be processed to your original payment method within 3–7 business days. Refund arrival time depends on your card issuer or payment platform.
Operating Company: ARACYA 818 LTD
Company Address: UNIT 1966 44A FRANCES STREET, NEWTOWNARDS, NORTHERN IRELAND BT23 7DN
Support Email: service@keyiju.com
Contact Phone: +44 787717780
Business Hours: Monday to Friday: 9:00 AM-5:00 PM