FAQ

This page collects our most frequently asked questions. If you cannot find the answer you need, feel free to contact our support team at service@keyiju.com. Please include your order number and registered email for faster assistance.
Ordering & Payment
How do I place an order? Add your preferred home goods to the shopping cart, then click checkout. You can fill in your shipping details, apply discount codes, and complete payment on the checkout page. We support multiple secure payment methods.
How do I use a discount code? At checkout, locate the discount field, enter your promo code and click “Apply”. Confirm the discount is reflected in your order summary before paying.
What payment methods do you accept? We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Google Pay.
Can I modify or cancel my order? You may request order changes or cancellation only before your package is dispatched. Please email service@keyiju.com with your order number immediately. Once shipped, cancellation is not available.
Shopping Cart Operation
How to add, adjust quantity or remove items in cart? Open the product page, select specifications and click “Add to Cart”. Click the cart icon at the top of the page to view your items. You can update quantities or delete unwanted items directly on the cart page.
Shipping & Delivery
Do you ship internationally? Yes, keyiju provides worldwide shipping for our home and daily essentials. Shipping cost will be calculated and shown at checkout.
How long will my parcel arrive? Total delivery time equals processing time plus shipping time. Estimated delivery takes 9–18 business days, depending on your destination country and customs.
How can I track my package? Once dispatched, we will send a shipping confirmation email containing your tracking number. You may check delivery status with this tracking number.
Why is my tracking not updating? Please allow 24–48 hours for carriers to sync logistics information. Tracking updates may pause during customs clearance or transit.
What if I receive partial shipment? For orders with multiple items, goods may be shipped separately from different warehouses. You will receive separate tracking emails for each parcel.
After Receiving Your Order
What should I do if items are missing, wrong or damaged? Please email service@keyiju.com with your order number, together with clear photos of the package label and problematic products. Our team will arrange solutions for you.
What is your return and exchange policy? Please refer to our dedicated Return & Exchange Policy page for full rules. All return requests must be submitted within 14 days after delivery.
Security & Privacy
Is online payment safe on keyiju? Absolutely. Our website uses SSL encryption to protect your payment and personal data. All transaction information is securely processed by trusted payment gateways.
Will my personal information be shared? We respect your privacy. Your personal data will only be used for order fulfillment and after-sales service, and will not be sold to third parties without your consent.
Technical Tips
Which browsers work best for our website? We recommend Google Chrome, Safari and Firefox for the smoothest shopping experience.
I didn’t receive my confirmation email. First check your spam or junk folder. If still not found, contact us with your checkout name and email address, and we will resend it.
Operating Company: ARACYA 818 LTD
Company Address: UNIT 1966 44A FRANCES STREET, NEWTOWNARDS, NORTHERN IRELAND BT23 7DN
Support Email: service@keyiju.com
Contact Phone: +44 787717780
Business Hours: Monday to Friday: 9:00 AM-5:00 PM